Contact Us

How can we help you?

Please use the form below or reach out to us directly at support@nutrail.com

Frequently Asked Questions

How long will it take to get my order?

Our estimated delivery time is 3-7 business days.

Do you offer free shipping?

We offer free shipping for orders of $39 or more!

I only received part of my order – where’s the rest?

We work with a third-party fulfillment center that holds our products in warehouses all across the country. As a result, you may receive your order in multiple shipments. If you’ve been waiting a long time, feel free to reach out to us for more info at support@nutrail.com!

Do you ship to Canada and/or internationally?

Currently we do not ship outside of the continental US, but we’re working on it! Stay tuned : )

How do I cancel my subscription?

To cancel your subscription, complete the following steps:

Login to your NuTrail account at nutrail.com
Click on Order History, then Manage Subscriptions.
Find the subscription you would like to cancel and on the right hand side select cancel.
Select your reason for canceling, provide additional comments and click on CANCEL SUBSCRIPTION to finalize your request.
You're all set!

What is your return policy?

Due to food safety reasons, we are unable to accept
any product returns once they have left our facilities.

NuTrail is committed to offering you the best quality products possible and want you to fully enjoy your experience with us. If for any reason you are unsatisfied with your order please contact us at support@nutrail.com and we will do our best to address your concern.

For any damaged/defective products or if you received an incorrect item(s), reach out to us at support@nutrail.com and we will resolve things for you ASAP.

How do I cancel my order?

Unfortunately, if your order has already been processed
we are unable to cancel it. Reach out to us at support@nutrail.com for further
assistance.

Can’t login to my account

Oh no! It’s possible that you haven’t activated your account with us – reach out to us at support@nutrail.com and we’ll look into things ASAP for you.

Are your products vegan?

No, our products contain dairy and are therefore not vegan. Stay tuned to
nutrail.com and @nutrailofficial for
all our latest product updates.

What sweeteners do you use?

Depending on the product, our all-natural sweeteners include: Erythritol (a sugar alcohol), Monk Fruit Extract and/or Stevia (both plant-based sweeteners).

What do you mean by ‘natural flavors’?

We’re glad you asked! Natural Flavors are extracts of natural products that have undergone natural processes to concentrate their desirable quantities.

They're included in our granola to add or boost specific flavors or flavor profiles.

There is no maltodextrin or laboratory-derived flavoring added to any of our products!

Are your products gluten-free?

All of our products are made in a gluten-free approved facility (Gluten Free Certification Organization –GFCO) and all ingredients are gluten free.

Our products are processed in a facility that handles, eggs, soy, milk, wheat, peanuts, tree nuts, and sesame seeds.

Are your products GMO-free?

Yes, our products are GMO-free.

Is the salt in your products iodized or non-iodized?

Non-iodized.

What kind of cinnamon do you use?

Cassia

Are your products nut-free?

No – all of our granola products include a blend of nuts
and seeds.

Where are your ingredients sourced from?

Our product ingredients are sourced domestically and
internationally. All manufacturing is done in the US.

What are Net Carbs?

Net carbs are calculated by subtracting fiber and sugar
alcohols from the total number of carbohydrates. Net carbs only include carbs that the body can fully digest into glucose.